No, this isn’t some feed back survey.
I just had a laughably bad time with them – enough for me to stop supporting their company – and was curious if it was a outlier, or maybe it happens all the time.
What’s your story? Did they snub you, help you, give a freebie, credit your account, make a basic replacement, send something via mail, etc?
Generally, it seems if something needs physically repairing, that department seems to shine, but I’m not sure about the rest.
I’ll post my story in the comments, as I’d rather the prompt to be open to both sides of the fence rather than opening the door my negative rants.
Bonus Pic: [**Some of My Old Nintendo Swag**](https://imgur.com/a/AtDwmY9)
by Eltifbug
27 Comments
🤣🤣🤣 I’m sorry for your loss but are you telling me you’re not aware of shitty Nintendo company practices? They don’t care enough to give good customer service because nostalgia merchants don’t allow them to be criticized in anyway.
Look at the downvotes for context and no one will give a rebuttal
I’ve never had much problems with them, honestly – they’ve repaired my joy cons without fuss. The one time I was flummoxed was during the hype of the amiibo craze in 2014/early 2015 and had to vent my frustration as to why Nintendo still can’t produce enough – knowing how popular they were. Those were the days! 😂
They handled joycon drift really poorly, I hear if you are in America they will fix it for free, no questions asked but in the UK it costs like £30 and I hear for a lot of people that they get lost in postage commonly.
Had joycon drift, they sent me prepaid packaging and shipping. Shipped it off and less than ten days later had fixed joycons.
10/10
I’ve never had much reason to contact them for support. The A/V outputs on my NES don’t work and some of my SNES cartridges will lose their saves, but those are well out of warranty and not exactly unexpected. I don’t remember having any issues with Nintendo hardware, and I’ve had/still have every home console and most portables.
I vaguely remember contacting support a few years ago because there were supposed to email something and I didn’t get it (or maybe I deleted it accidentally…) – I don’t recall what it was. Maybe the piranha plant DLC for Smash Unlimited? Was that a thing? I honestly don’t remember what it was. I do remember having to wait a long time to be helped. It worked out, though.
Had my 3DS XL die, and after they walked me through the basic troubleshooting steps, they provided me a prepaid shipping label. 2 weeks later, I received a brand new 3DS XL system, with my Animal Crossing save data transfered on to it, and a letter saying they couldn’t repair my system so they replaced it.
My experiences have all been really good!
Stellar service each time
Had an old NNID I used to use on my 3DS, and didn’t like the name (it used my IRL name). So I opened a support ticket, and asked if they’d transfer my digital 3DS purchases from my old NNID to my new one, and they did it as a one time courtesy.
I got in contact with them for the first time ever a few days ago and it was like… The best support service experience ever had to be honest. The two agents on the other end were both very patient, kind, and helpful.
My little sibling wanted to buy a Gameboy Pokemon game but couldn’t as their their Switch and 3ds accounts were not connected. We learned that their NNID was connected to a email account I deleted sometime ago and we couldn’t remember the NNID’s password either. I contacted Nintendo Support and after many texts, they helped us regain access to the account once again! Fun fact, there is another sticker that shows the serial number of your 3ds in the battery compartment if the one outside your 3ds peeled off! We couldn’t use the birthday because apparently it was inputted wrong by accident all those years ago. After I got the new verification email, the agent offered to help us change the birthday on the account to the right one so no issues around that would happen again!
Although, I ended up having to contact support twice as I didn’t make 110% sure that I had proper access to the account. I thought everything regarding the account was fixed (I confirmed the verification email and it also allowed me to change the password by using the “forgot password” option). Because I didn’t see anymore issues, I ended the support conversation early. I didn’t want to take more of the agent’s time away from helping others.
When I tried to merge the 3ds and Switch accounts on my own, it showed an authentication error page on the Switch. I decided to contact support again as I was stumped on why this was happening. The other agent I got in contact for this issue helped me with the authentication error really quickly! Turned out there was a setting on the 3ds that could prevent 3rd party stuff from accessing the account.
Genuinely 10/10 experience. I’m sorry that your experience was awful though.
Absolute s**t. Before the Joycon drift became a popular awareness, these guys don’t give a single damn about my control experience.
I’ve never actually contacted Nintendo support… weird. Never had any issues with my 3DS beyond my capabilities to fix, never had Joy Con drift (and after 3 years at that). Never had problems with my WiiU or Nintendo account or NNID.
It’s kinda weird actually. I’ve been a Nintendo guy since 2011 when I was like 6 and I’ve never had to contact them…
GameCube broke and no longer under warranty they replaced it. The GameCube replacement broke and they replaced it
My only experience is the one time I qualified for a gift code I didn’t get. Called them up and they gave me the thing the code was supposed to give me right over the phone. I wasn’t expecting much (I think it was just like some pokeballs or something after all – something small). I was a happy camper after that. I did have to wait on hold for a while though. I won’t sing praises about nintendo, but I’ve had worse customer service.
My only experience was a few years ago, when I accidentally scratched an eshop card too hard and rubbed part of the code off, making it illegible. I tried emailing Nintendo support with a picture of the card and the receipt, and to my surprise they put the money directly on my account, no hassle at all.
I wrote them a letter in the mid nineties asking if I should get an N64 or a PlayStation.
They wrote back with some facts about the systems and were surprisingly complimentary about the PlayStation. However, they did say in no uncertain terms that I shouldn’t under any circumstances buy one.
I once called them for help with an issue processing an eshop purchase, and after a bit they actually managed to help me resolve the issue. I had not expected the customer service to actually be able to solve the issue, so it was a pleasnt surprise
Well I think this might be a case of I should have know what I was buying, but I bought a game on the eshop that I didn’t like and I couldn’t get a refund for it, since the I’ve only bought physical copies of games from Amazon which I can send back, I’ve never actually sent one back except for the eshop one. It was my 2nd time using a digital store and I made an massive assuption they’d be like Apple and Amazon with returns and customer service and it wouldn’t be an issue at all to return a game, but it was impossible.
So I think this is my fault for thinking they’d be good and like the other trusted brands, but it was a little suprising they point plan refused to refund a game dispite me spending a huge amount with nintendo in the past. The could check I only played the game for 30 mins as well. O well! That is life.
Left my Wii U NNID on an old school email I don’t have access to anymore and forgot the password. My guy verified it was me, had it fixed and updated to my current one in 30 seconds, then asked if I was getting stuff for the shop closing, which I was, so he helped walk me through all the bullshit Nintendo made us do for that, linking accounts, merging funds, all that jazz. Was happy to have a last minute guide for that, I literally only had a day left to buy stuff so any snags could have meant missing out altogether and he made sure I knew how to jump through Nintendo’s hurdles. Small stuff, I know, but I appreciate that he went the extra mile.
A few days before the 3DS eShop closed, I called them asking for clarity regarding Pokemon Bank and Poke Transporter.
In the end, and after much confusion, the rep called me back and flat out gave me a $5 eShop code so that I could buy a 365 day pass for Bank and download Transporter.
Then the rep gave me ANOTHER $5 eShop code so that I could do the same on my son’s 3DS.
Best experience ever.
One word, BAD
Not mine, but M64 Bros’ friend (Derek McDouglas) asked about Pokemon Puzzle Leauge + Panel De Pon via a letter, and he was sent a letter back, and they said how a new game in those franchises was a wonderful idea, and that his request would be forwarded to a development department, to see if they would be interested in making a new game. He also got free gifts with his letter.
10/10 in my book
Pretty good tbh. Had my launch day Switch send in for service due to a warped shell a few years ago, received it back repaired with a Mario bookmark as little goodie.
Sent the very same Switch in last week due to a fan issue and received the info today that I get a replacement Switch with save data tranferred free of charge. That’s amazing 6 years after purchase!
Honestly very good. They are always able to solve my problems and are very polite and are quite generous when they are allowed to be.
Had lost access to the email linked to my 3DS, and the customer support was super helpful with changing the account to my current email. Was honestly one of the best support experiences I’ve ever had.
Same goes for sending my Switch pro controller to them for maintenance.
I’ve never had any issues with them. Granted the only consoles I have ever had to send them was my wife’s switch. I’ve still got my childhood NES, SNES, N64, GameCube, Wii, and Wii U. I’ve never had any issues with them until the switch. I contacted them and within less than three weeks they had sent my wife another switch but unfortunately she didn’t have her animal crossing setup for cloud save. She lost that but rebuilt much better since then.
Had accidentally lost/thrown out an eshop gift card for $50! I called, figuring I had nothing more to lose, and after providing proof of purchase they were able to credit my account. The whole process was easy, the rep emailed me instructions for what information needed to be visible on the receipt and the next day it was all taken care of.