PSA for anyone that might be dissatisfied with the expected quality and content of Switch/Switch 2 games, whereas it is for Metroid alone or any other piece of software coming from Nintendo's eShop.
I had an initial rejection response stating that I was acting in “bad faith” since I’ve played the game for quite a while. For the record, I managed to finish the story before asking for a refund, which amounts to about 15 hours of playtime. Regardless, I decided to pursue the matter further when I learned that, at least for brazilian laws, how long you use a product doesn’t affect your right of withdrawal. Over here, this period is determined by law as 7 days from the purchase, but keep in mind this might be even more lenient in some places (for instance, in the EU it’s 14 days).
Nintendo’s initial dismissal with a borderline accusatory reply may be enough to discourage consumers to seek their rights, and it doesn’t help that the tale that “you can never have refunds on Nintendo” is further perpetuated on the internet (with reason, since they also state so in their own FAQ). So I’m here to demystify this process and show proof that, yes, you’re in your legal right to seek a refund as long as your country’s laws allow it, regardless of what Nintendo wants you to believe. As it is with any other multibillion company, it’s in their interest to keep consumers unaware of their rights, and to me personally this seems even more prominent when Nintendo is involved because of their FAQ and the urban legend created around it.
by Drezus