My account was wrongly terminated, and this is what Niantic had to say

It had been a few years ago since I played the game last, and I wanted to check it out again.

After regaining access to my Pokémon Trainer Club account, I logged in on Pokémon Go, only to be met with an account termination notice.

Naturally, I was disheartened, but not nearly as disheartened as I was by the support (or lack thereof) that I received from the Niantic mail support (Full conversation in attached images.)

Just to clarify a few things:

1. I am not upset that they were unable to restore my account after being permanently banned. I'm upset by the level of impersonality and lack of clarity in their responses.
2. I have never used any third-party services, APIs, or other integrations.
3. I have never utilized GPS-spoofing to cheat my location.

I feel as though they assumed I was lying, which left a sour taste in my mouth. I also got the feeling that these were to some extent automatic responses, given that they don't address any of my concerns or questions. Not even a "I can't share that information".

Additionally, they didn't address or clear up my confusion around being banned despite not having played the game for a long time. I was hoping that they could have mentioned *when* it happened, for example.

Is this how Niantic is usually handles support cases like these?