Pokemon Go

Customer support?



Update from the post I made last week: https://www.reddit.com/r/TheSilphRoad/s/MJbvA5AncJ

I tried reaching out to Customer Support via the online help center (https://niantic.helpshift.com/hc/en/6-pokemon-go/contact-us/?p=web&contact=1) since in game support was like talking to a potato. The only options on the form was "Ban Appeal" and "Delete My Account", both disastrous options but I figured if I selected one then I would get a human on the other side. Big mistake. I'm now arguing with a bot about an appeal on a ban that never happened on my account. Apparently they're upholding the decision to keep me banned… Jeez, I get that I'm in the minority that want to use Reality Blending, but this is for the birds

by SadOats00

8 Comments

  2. Dementron

    That is some impressively terrible “support”.

  3. Kono_Yuri_Da

    Use the in-game support. There’s more options there 

  4. lcephoenix

    oh yeah, these are just automated messages. they will not *actually* investigate appeals. there’s no humans involved at this contact method.

  5. skyclubaccess

    Oh so this just confirms that suspension appeals are never actually reviewed. Cool.

  6. PokeballSoHard

    Honestly find a local community ambassador and ask them for help. They have avenues of communication that regular players don’t

  7. xurxo13

    the same thing happened to me,I used the ban appeal form and received that email, but I didn’t get a strike or anything. it feels more like an out of office reply to me

  8. Birphon

    Welcome to the world of Corpos now wanting to use AI even though they dont understand it at all 😀

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