I've been having this problem ever since the "jump trick" for raids was fixed. This does not happen daily but occasionally my buddy doesn't track distance for hearts.
As you can see from the photos, the distance is tracked for the total distance walked together. It also tracks for candy and mega energy (tho I'm not convinced it does that accurately whilst the bug is "active").
Yes, I have contacted support. They only told me to refresh my game data, to make sure my location access was always allowed and to check the connectivity to apple health. As you can see from the total distance tracked, none of these are the issue. Then they just told me to walk more for several hours.
So far I've only gotten it to work if I let the "feed meter" run out and then feed again. This is not desirable of course, as it takes a few hours to get the buddy excited without poffins.
Has anyone else experienced this issue?
by LiikaLate