Nintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2’s First Holiday Season
Nintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2’s First Holiday Season
by MaintenanceFar4207
11 Comments
Empyre47AT
Boy, what a year 2025 has been.
[deleted]
[deleted]
FantasticCamera9058
I wonder how far the Nintendo fans of this subreddit will go in supporting the company. This is wild.
Intel-Centrino-Duo
I’m in Canada so maybe it’s different here, but that’s a shame. They’ve always been super nice, most recently helping me get back into my old NNID to move some eshop balance from my old 2DS to my switch before the cutoff date
robotortoise
Yeah, I called their support line a month or so ago. I played the game Date Everything, which had a pretty bad save bug and needing to be refunded. The game wiped all my saves after 25 hours, and the devs said they couldn’t give me a Steam key. Thus, I had to call Nintendo and ask for a refund.
I called and got someone in another country, which was… kind of a bummer since they didn’t seem as friendly or knowledgeable since they were outsourced. I was disappointed because NoA’s support has always had a huge call center with knowledgeable people. It felt like one of the few companies that super valued customer experience — not anymore, I guess.
original_og_gangster
Just a reminder that the current NoA president, Doug Bowser, is a former bean counter from EA. When Reggie left, a part of Nintendo’s soul left with him. A shame.
FixedFun1
South America? Argentina? I don’t know if I have to feel happy or not, seeing how I live there.
Also the news down below are “2 Million Sales […] Second Fastest-Selling Console”. It’s the irony.
ghgerytvkude
Honestly, this is far more notable of an example of Nintendo greed than the squabbling over prices. Screwing over American employees, paying foreign contractors pennies, and degrading quality of support all to save a few dollars is typical scummy corporate behavior and Nintendo deserves every bit of flack they get for this. This is where I would agree with the anti-Nintendo crowd. Very bad decision for everyone involved.
Fujita21
That’s a shame. I just called recently to get an admin reset key for my Wii, and it was a great experience. No bot maze to navigate, just straight into a friendly, well-spoken support agent who knew what he was talking about. Even had a nice chat about what kinds of calls he gets for older consoles.
Maj0r_Ursa
I’m sure they’ll pass along the saving to their loyal customers and not raise the prices of 8 year old previous gen consoles
FireFrog44
This unfortunately has nothing to do with Nintendo greed and everything to do with new Washington laws making contractor work unsustainable in the state. It’s foolish to think they want their costumer service to degrade, but their hands are forced and i guarentee you will see similar layoffs from other tech companies as a result.
11 Comments
Boy, what a year 2025 has been.
[deleted]
I wonder how far the Nintendo fans of this subreddit will go in supporting the company. This is wild.
I’m in Canada so maybe it’s different here, but that’s a shame. They’ve always been super nice, most recently helping me get back into my old NNID to move some eshop balance from my old 2DS to my switch before the cutoff date
Yeah, I called their support line a month or so ago. I played the game Date Everything, which had a pretty bad save bug and needing to be refunded. The game wiped all my saves after 25 hours, and the devs said they couldn’t give me a Steam key. Thus, I had to call Nintendo and ask for a refund.
I called and got someone in another country, which was… kind of a bummer since they didn’t seem as friendly or knowledgeable since they were outsourced. I was disappointed because NoA’s support has always had a huge call center with knowledgeable people. It felt like one of the few companies that super valued customer experience — not anymore, I guess.
Just a reminder that the current NoA president, Doug Bowser, is a former bean counter from EA. When Reggie left, a part of Nintendo’s soul left with him. A shame.
South America? Argentina? I don’t know if I have to feel happy or not, seeing how I live there.
Also the news down below are “2 Million Sales […] Second Fastest-Selling Console”. It’s the irony.
Honestly, this is far more notable of an example of Nintendo greed than the squabbling over prices. Screwing over American employees, paying foreign contractors pennies, and degrading quality of support all to save a few dollars is typical scummy corporate behavior and Nintendo deserves every bit of flack they get for this. This is where I would agree with the anti-Nintendo crowd. Very bad decision for everyone involved.
That’s a shame. I just called recently to get an admin reset key for my Wii, and it was a great experience. No bot maze to navigate, just straight into a friendly, well-spoken support agent who knew what he was talking about. Even had a nice chat about what kinds of calls he gets for older consoles.
I’m sure they’ll pass along the saving to their loyal customers and not raise the prices of 8 year old previous gen consoles
This unfortunately has nothing to do with Nintendo greed and everything to do with new Washington laws making contractor work unsustainable in the state. It’s foolish to think they want their costumer service to degrade, but their hands are forced and i guarentee you will see similar layoffs from other tech companies as a result.