Rayman 30th Anniversary Edition has a bug regarding save data, and Ubisoft customer support confirms there are no plans to fix
Rayman 30th Anniversary Edition has a bug regarding save data, and Ubisoft customer support confirms there are no plans to fix
by BenjyMLewis
9 Comments
BenjyMLewis
Hello. This is a 30-second video taken from the Switch’s capture button.
The bug is: The Jaguar and MS-DOS versions of Rayman literally do not save at all. Whenever you touch a save point in those versions, it says “game saved”, however it does not actually write anything to memory at all. All it does is set the current emulator savestate to the moment you touched the save point. This is a significant bug because, if you ever press “Reset Game”, then you can say goodbye to all of your progress in an instant. Nothing was ever saved, so you are met with an empty file select menu. (and the emulator savestate gets set to the blank file select menu for good measure)
I send this video to Ubisoft customer support and received this response:
>Hello,
>Thank you for reaching us back.
>We appreciate that you have sent us video showing the issue where when you reset the game, your progression got deleted within the process. We apologize for the inconvenience that was caused.
>Within this issue, we would like to inform you that, we have now stopped post-launch support on this game, as our development team has moved on to other projects. We have no further updates planned for this title, so this issue will most likely remain in the game.
>We understand that this is not the outcome that you are looking for. We hope you will still be able to enjoy your time playing and apologize for any inconvenience this may have caused.
>Since there is no further action, we are going to close this ticket. Kindly note if you have encountered any other difficulties in the future with a different issue, please don’t hesitate to contact us – by re-opening this ticket or open a new ticket.
>Best regards, Ubisoft Support
Do not support this collection if you want a properly functioning product.
wiidsmoker
Never buy Ubisoft day 1 or even month 1 or Q1
gobananagopudding
Realistically an Ubisoft rep would probably have no clue. They had nothing to do with the actual development. You’d be better asking Digital Eclipse (the developer) or even Atari (the publisher who owns Digital Eclipse) directly. They’re usually pretty good at responding to emails or even via Bluesky or Twitter.
Lucamiten
I would tweet this to digital eclipse most likely theyre the ones on charge of this
Zeldamaster736
Just like Rayman 2 on nso lmfao
incyclum
For sure if you’re in EU, ask for a full refund. They’re currently selling a faulty product with a major flaw: save data, no less. Unacceptable.
> Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
Ronin22222
What would customer support know anything about the development? They’re random call center workers, not devs or management that would be in the know.
8Bits1132
You’re better off asking Digital Eclipse, not Ubisoft, as they’re the ones who made it.
ThisOneTimeAtLolCamp
What a botch this launch was.
As if the awful new music wasn’t bad enough, now you can’t even properly save :/
9 Comments
Hello. This is a 30-second video taken from the Switch’s capture button.
The bug is: The Jaguar and MS-DOS versions of Rayman literally do not save at all. Whenever you touch a save point in those versions, it says “game saved”, however it does not actually write anything to memory at all. All it does is set the current emulator savestate to the moment you touched the save point. This is a significant bug because, if you ever press “Reset Game”, then you can say goodbye to all of your progress in an instant. Nothing was ever saved, so you are met with an empty file select menu. (and the emulator savestate gets set to the blank file select menu for good measure)
I send this video to Ubisoft customer support and received this response:
>Hello,
>Thank you for reaching us back.
>We appreciate that you have sent us video showing the issue where when you reset the game, your progression got deleted within the process. We apologize for the inconvenience that was caused.
>Within this issue, we would like to inform you that, we have now stopped post-launch support on this game, as our development team has moved on to other projects. We have no further updates planned for this title, so this issue will most likely remain in the game.
>We understand that this is not the outcome that you are looking for. We hope you will still be able to enjoy your time playing and apologize for any inconvenience this may have caused.
>Since there is no further action, we are going to close this ticket. Kindly note if you have encountered any other difficulties in the future with a different issue, please don’t hesitate to contact us – by re-opening this ticket or open a new ticket.
>Best regards, Ubisoft Support
Do not support this collection if you want a properly functioning product.
Never buy Ubisoft day 1 or even month 1 or Q1
Realistically an Ubisoft rep would probably have no clue. They had nothing to do with the actual development. You’d be better asking Digital Eclipse (the developer) or even Atari (the publisher who owns Digital Eclipse) directly. They’re usually pretty good at responding to emails or even via Bluesky or Twitter.
I would tweet this to digital eclipse most likely theyre the ones on charge of this
Just like Rayman 2 on nso lmfao
For sure if you’re in EU, ask for a full refund. They’re currently selling a faulty product with a major flaw: save data, no less. Unacceptable.
> Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
What would customer support know anything about the development? They’re random call center workers, not devs or management that would be in the know.
You’re better off asking Digital Eclipse, not Ubisoft, as they’re the ones who made it.
What a botch this launch was.
As if the awful new music wasn’t bad enough, now you can’t even properly save :/