As customer service is irresponsive I am gonna vent here.
On friday I bought two game coupons on the switch in order to buy Monster Hunter Rise. Immediately I had to realise that MH cannot be bought with those coupons. Upon realising that mistake I wanted to return the coupons to buy the game for the store credit (within 8 min of the purchase). The mail confirmation for the sale was mentioning a refund without giving any reason for 2 weeks (in line with EU consumer protection law). However, the customer support said it is not possible, refering me to [https://www.nintendo.co.uk/Support/Nintendo-Switch/What-Is-the-Cancellation-Policy-for-Digital-Purchases–1379033.html](https://www.nintendo.co.uk/Support/Nintendo-Switch/What-Is-the-Cancellation-Policy-for-Digital-Purchases–1379033.html). Honestly, that is not as much a cancellation policy as it is customer abuse. Not only does it clash with customer protection legislation, it even clashes with the mails Nintendo send out to confirm your sales (in comparison: increasing my store credit did not have a refund clause).
To specify certainly customer rights are limitted in digital sales, in particular when it comes to downloadable goods and services, which Nintendo seems to claim here. However, these coupons are not. Neither can I download, copy and replicate these coupons (the initial argument against consumer protections), nor is it an ongoing service I retain.
Is there any reason to mess with customers like that? It essentially is a different version of store credit. According to legislation if the coupons expire I should get the credit anyways or is Nintendo ignoring this part of the legislation as well?