Nintendo praised for new rules against customers who harass staff
Nintendo praised for new rules against customers who harass staff
by Saltedline
28 Comments
irishyardball
100% agree. I wish more companies were like this. Customers have lost their damn minds when talking to entry level call center agents
charrcheese
Their terms now say they can “refuse repairs and replacements to clients who are abusive to or make unreasonable requests of its staff”
Shau1a
Good job. I want it to spread to other companies.
I worked at a call center for a while, I hate some guy’s arrogant attitude.
eddietwang
I hope their stock goes up
ccaccus
With companies that have decent customer service centers, like Nintendo, I fully agree.
But companies that have *terrible* service centers are going to adopt these rules and that will be a problem. I’m not prolonging the time spent by “excessively repeating the same request or complaint” to be a douche, I’m prolonging it because your agent doesn’t understand what I’m saying/asking and keeps repeating line 37 of their script that has one word in common with the issue I’m having.
cheat-master30
If more companies were like this, maybe people might be nicer to customer support staff, and we might not have the Karens we have at the moment.
Good on Nintendo for implementing these rules.
Ornery_Gene7682
Good for Nintendo need to buy more shares of their stock
CoconutHeadFaceMan
Good on them. Maybe they can clamp down on their American division treating its support and game testing staff like shit.
iLoveBacon9
Based
Tan_servo
I hope they keep to their morals when it comes to how they treat their contractors
zlg_codes
This is actually hella progressive of Nintendo. We need more businesses taking a hard line on customer decency. Employees are there to serve and help, not be an emotional punching bag or a doormat.
Wubbzy-mon
Keep the people in line so they don’t get over themselves
OnlyHereForMemes69
The customer is always right mentality is a symptom of the profit over people mentality that has made our society entitled and arrogant.
Topgunshotgun45
Cool. Now protect your workers from other workers too.
squeakypanda
The customer isn’t always right. Sometimes the customer can eff off.
_GhostlyDreamer_
W Nintendo
RichiVee
As someone who worked for a major clothing brand’s corporate office, I wish they did this.
Constantly had to deal with racists and giant adult children.
YouFeastOnFeces
Cool. Now what about not ripping people off with flimsy, trash products, and using staff as the buffer between management so when customers lose their cool from being swindled, the management doesn’t ever have to worry about the fallout.
carenard
wish more companies would do this.
piichan14
I’ve worked CS for a short while. Personally, I try to put myself in the customer’s shoes as I’m a consumer as well. Everyone is, but not everyone works support.
What turned me off is either the monotony or the company policies and management.There are times where company policy and the management just won’t allow you to help a customer, and there’s nothing you can do and nothing to make the customer understand that.
In comes monotony where being an “unhelpful” support always gets you irate calls. And it can just get tiring.
So good on Nintendo for backing up their staff. I think if companies actually cared about their customers and employees, that would make both parties happy instead of hating each other’s guts.
ThePupnasty
Good. I’ve never really had ANY issues with Nintendo support (the one time I called them).
Sister lost the backs to our GBAs back in the day, called up Nintendo expecting them to charge me, nope, sent replacements, no questions asked.
meezethadabber
Praise for something that should be common place? Lol. Ok.
Twinkiman
There are times when it is reasonable to be upset. But I will never understand anyone who harasses staff. The NoA Customer support staff has been the best support I had ever dealt with too. If only this actually became commonplace.
Feel kinda bad for wasting the rep’s time last time I called though. We ended up talking about cats for 10 minutes.
PeanutButterNachos
I used to work for a call center and we could hardly do anything when it came to abusive customers (best we could do was ask them not to swear and warn that we could hang up if they wouldn’t stop). Needless to say, it was hell and I don’t regret quitting for a second. Good for Nintendo. The more consequences awful people can face, the better.
Waltsfrozendick
Maybe if they made the first person you contact more competent we wouldn’t get so upset. It’s frustrating to feel like you’re talking to a complete moron reading a script and trying not get you off the phone or chat faster.
snarfalous
Nice idea in principle for sure, but companies tend to do almost anything to make more money and provide less value in return, including hiding behind superficially noble policies. I hope it has the intended effect, but I imagine it will also hurt some otherwise average customers.
socoprime
Just more virtue signaling that looks good on paper but will only become another excuse for employees and companies to provide even less value to their pay check writers.
K2aPa
I support Nintendo on taking action against harassment issue.
However… to avoid any future bans from repair…
Does the website’s policy on
* Excessively repeating the same request or complained
* Defamatory comments on social networks or websites
Applies to complains about hardware issues like Nintendo Drift or any future hardware issues?
Such as I know a lot of people here and other Social Network complains tons about Nintendo drift to the point that some law-companies actually tries to sue Nintendo on it.
Does this means we are no longer allowed to complain about any Nintendo Hardware issue on any Social Network, including Reddit without getting a direct ban from Nintendo?
Or does this only apply to people that complains including Nintendo staff? (aka the harassment) and not just the Hardware? (with no mention of Nintendo employee)
28 Comments
100% agree. I wish more companies were like this. Customers have lost their damn minds when talking to entry level call center agents
Their terms now say they can “refuse repairs and replacements to clients who are abusive to or make unreasonable requests of its staff”
Good job. I want it to spread to other companies.
I worked at a call center for a while, I hate some guy’s arrogant attitude.
I hope their stock goes up
With companies that have decent customer service centers, like Nintendo, I fully agree.
But companies that have *terrible* service centers are going to adopt these rules and that will be a problem. I’m not prolonging the time spent by “excessively repeating the same request or complaint” to be a douche, I’m prolonging it because your agent doesn’t understand what I’m saying/asking and keeps repeating line 37 of their script that has one word in common with the issue I’m having.
If more companies were like this, maybe people might be nicer to customer support staff, and we might not have the Karens we have at the moment.
Good on Nintendo for implementing these rules.
Good for Nintendo need to buy more shares of their stock
Good on them. Maybe they can clamp down on their American division treating its support and game testing staff like shit.
Based
I hope they keep to their morals when it comes to how they treat their contractors
This is actually hella progressive of Nintendo. We need more businesses taking a hard line on customer decency. Employees are there to serve and help, not be an emotional punching bag or a doormat.
Keep the people in line so they don’t get over themselves
The customer is always right mentality is a symptom of the profit over people mentality that has made our society entitled and arrogant.
Cool. Now protect your workers from other workers too.
The customer isn’t always right. Sometimes the customer can eff off.
W Nintendo
As someone who worked for a major clothing brand’s corporate office, I wish they did this.
Constantly had to deal with racists and giant adult children.
Cool. Now what about not ripping people off with flimsy, trash products, and using staff as the buffer between management so when customers lose their cool from being swindled, the management doesn’t ever have to worry about the fallout.
wish more companies would do this.
I’ve worked CS for a short while. Personally, I try to put myself in the customer’s shoes as I’m a consumer as well. Everyone is, but not everyone works support.
What turned me off is either the monotony or the company policies and management.There are times where company policy and the management just won’t allow you to help a customer, and there’s nothing you can do and nothing to make the customer understand that.
In comes monotony where being an “unhelpful” support always gets you irate calls. And it can just get tiring.
So good on Nintendo for backing up their staff. I think if companies actually cared about their customers and employees, that would make both parties happy instead of hating each other’s guts.
Good. I’ve never really had ANY issues with Nintendo support (the one time I called them).
Sister lost the backs to our GBAs back in the day, called up Nintendo expecting them to charge me, nope, sent replacements, no questions asked.
Praise for something that should be common place? Lol. Ok.
There are times when it is reasonable to be upset. But I will never understand anyone who harasses staff. The NoA Customer support staff has been the best support I had ever dealt with too. If only this actually became commonplace.
Feel kinda bad for wasting the rep’s time last time I called though. We ended up talking about cats for 10 minutes.
I used to work for a call center and we could hardly do anything when it came to abusive customers (best we could do was ask them not to swear and warn that we could hang up if they wouldn’t stop). Needless to say, it was hell and I don’t regret quitting for a second. Good for Nintendo. The more consequences awful people can face, the better.
Maybe if they made the first person you contact more competent we wouldn’t get so upset. It’s frustrating to feel like you’re talking to a complete moron reading a script and trying not get you off the phone or chat faster.
Nice idea in principle for sure, but companies tend to do almost anything to make more money and provide less value in return, including hiding behind superficially noble policies. I hope it has the intended effect, but I imagine it will also hurt some otherwise average customers.
Just more virtue signaling that looks good on paper but will only become another excuse for employees and companies to provide even less value to their pay check writers.
I support Nintendo on taking action against harassment issue.
However… to avoid any future bans from repair…
Does the website’s policy on
* Excessively repeating the same request or complained
* Defamatory comments on social networks or websites
Applies to complains about hardware issues like Nintendo Drift or any future hardware issues?
Such as I know a lot of people here and other Social Network complains tons about Nintendo drift to the point that some law-companies actually tries to sue Nintendo on it.
Does this means we are no longer allowed to complain about any Nintendo Hardware issue on any Social Network, including Reddit without getting a direct ban from Nintendo?
Or does this only apply to people that complains including Nintendo staff? (aka the harassment) and not just the Hardware? (with no mention of Nintendo employee)