Pokemon Go

Is there a Niantic Support for the Niantic Support?



It’s been 2 hours since I put in a support request for the Mystic Hero special research issue. I haven’t received any response, even computer generated. And I can’t close the request out to try to start again. Can I just never put in another request again?

Anyone else have any support issues like this?

by PhlyEagles52

25 Comments

  2. Jazs1994

    Their support is the worst I’ve ever come across. Last time I put something in and spoke to someone, took them a whole week to get back to me

  4. Worried-Celery-2839

    I hate how normal this is these days for support.

  6. lusankya_very_much

    My favorite is when the YES/NO blocks show up and there’s no question.

  7. PHILIPTNT

    I swear all support are just bots. Look at rockstar games their support system sucks

  8. the_white_slave

    I had the same shit happen when I tried to contact them. They don’t gaf. I’ll just do the hustle *again* with a 1k mon this time. Idk how I’ll manage 3 excellent throws again but oh whale.

  9. Mactire420

    Been dealing with the same issue. 3 hours later and my chat bot is still snoozing.

  10. izgubljeni_fokus

    The same happened to me too. Nothing. Dissapointed.

  11. HTKfizzzum

    They trained the bot to reflect the actual level of support they do them self.

  12. Whitwoc

    I got as far as this yesterday, not heard anything since then, so I guess they’ve gotten so many they’re not going to respond to that one anymore.

  13. JoellamaTheLlama

    They don’t even update their event section in game that links out to a simple web page.
    Something that would take 2 seconds to update.

    I only just started playing, but having three events go by with that being blank was weird to me

  14. Lepto_

    I came here to find this. What is up with everyone’s quest progress being reset on this quest? Also, is it Page 3 for everyone?

  15. tom-meow

    Same happened to me. Lost the unclaimed completed progress for making 3 excellent throws and evolving 10 Pokémon. Simply opened the game and it said my streak had broken …

  17. Illustrious_Hat3467

    Had the same exact issue this morning

  19. NerosDecay13

    At least it’s not just me! I saw all my progress went away and was like ummm. Wtf

  22. The-Cat-Walker

    Remy: *checks notes from supervisor*

    Notes: if player has issue, ignore player.

    Remy:

  23. CatchAmongUs

    My wife has the field research bug where it always shows the binoculars on the bottom right of the screen lit up as orange which would normally indicate there is research completed and rewards to collect. It’s been like that for about 4 months now. Tried all the normal troubleshooting stuff (clearing cache, uninstalling/reinstalling app, etc.) multiple times. Nothing would clear it out. Contacted support several times letting them know we already did the usually recommended troubleshooting steps. Every single time support basically just goes into a loop of reiterating what the orange binoculars mean and repeating the troubleshooting steps. Useless.

  24. mistsoalar

    OP needs tech support.

    The support bot needs life support.

  25. palm3tt0pun1sh3r

    With all the BS with Nitanic lately I had to use Nitanic support about a week ago and was worried I’d have problems. My son was in a Lugia raid and it kicked him out right as they won. He couldn’t collect rewards or try to catch. He’s 8 and was really upset so as a father of course I was mad, plus I was right there so I saw what happened. Whoever I contacted offered advice if it ever happened again and gave him 3 raid passes. Guess I got lucky. That was my first and only experience with them though.

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