I purchased the Pokemon Go Fest 2023 Ticket 3 days ago and it is no longer in my inventory. I still got charged for the transaction, so I contacted support. I’ve been waiting for a response, or at the very least an acknowledgment of my issue for over hour.
What can I do to resolve my issue?
by arachnophillia
9 Comments
Niantic is absolutely terrible at support. You might try tweeting them at @NianticHelp but expect a canned response (if any)
What do you mean it’s no longer in your inventory? You’re not supposed to get anything yet. The badge and ticket only appear close or during the event. The only thing you receive with a purchase is the confirmation email and the rest appears when the event is coming.
I contacted support. The answer was They are investigating and do not repurchase the ticket
Niantic is aware of the issue: https://niantic.helpshift.com/hc/en/6-pokemon-go/faq/3980-pokemon-go-fest-global-ticket-not-appearing-in-the-item-bag/
It needs to buy Remote Support Passes to help you
How long do you think it will be before they just reply with the poop emoji?
I was half expecting a reply to say
[I’m sorry, but as an AI language model I am unable to locate your ticket.]
I have a strong feeling that everyone of us ends these stupid chats with “hello?”
Just do a charge back through your bank or mobile phone provider