I’ve been having an issue with routes and thought I should share my experience to try and help some of you that may be having the same issues.
Recently my routes stopped counting towards the timed research and to no surprise, Niantic Support didn’t really care, they just said they would “share this with the appropriate team and work on refinement”.
Here’s what I got:
The bug is that the route won’t count towards researches, it won’t count towards the routes medal (Expert Navigator), it won’t count towards routes daily streak and also won’t give you any reward upon completion.
It can give you Zygarde cells like it normally would, and Mateo encounters also works just fine.
If you don’t have an active research asking you to complete routes, you may not even notice it’s happening.
Signs that it may be happening to you:
– Abnormally high travel distance (1st pic)
– Asking you to rate the route you’ve already rated before (2nd pic)
– Journal says “0 items received” for the route (3rd pic)
Fix that worked for me: Refreshing game data.
Not permanent fix, but as soon as the signs start showing, you can refresh game data and it will work again. You can even do it mid-route and it’ll still work so you won’t waste the path you’ve already walked.
If any of you guys have been experiencing something similar, I’d be glad to hear about it too
by LeoMartxns