hello! so while i was opening up my advent calendar that i was given, i noticed that 2 of the cards were creased down the middle. i wanted to wait until i was all done opening it to send a message to pokemon support. here is the full conversation (i have taken out attachments and other parts like their name to make it shorter):
**Me:
Two of the promo cards from the advent calendar came creased.
(attachments)**
Them: Hello Benjamin,
Thank you for contacting Pokémon Support!
We understand you are reaching out about an issue with a Pokémon product you have purchased. Due to a backlog of requests, item exchanges and replacement of missing items are currently delayed. We appreciate your patience and understanding. We are still processing requests, but we're unable to offer a specific timeframe for processing, shipping on exchanges, or replaced items. Please note that requests are processed by relevant departments in the order that they are received.
Please provide the following information so that we may review your request further:
a photo or scan of the receipt for the product; and
a picture of the opened product with all of the items you received removed, laid out side by side, and clearly visible – this includes items such as dice, booster packs, and a sample of the cards.
If you have an issue with any particular cards, we also ask that you provide a photo of the front and back of any affected cards, as well as the card number and set. Be sure to remove any covering, such as sleeves, so that the card(s) is clearly visible in the photo. Please note that we are unable to view HEIC and video files. Please submit the requested photos in one of the following formats: jpg, tif, bmp, or gif. Once we receive a response with the requested documentation, we will be happy to review this further for you.
Sincerely,
Agent_Maya
**Me: Hello. I opened the advent back in December, so I do not have all of the items. However, I think that I have all of the promos and some of the mini boosters. I have provided pictures of everything that I have.r
(reciept pictures)**
Them: Hello Benjamin,
Thank you for your message.
Due to the time elapsed since the product was purchased and opened, we are not able to offer assistance with this matter. We apologize for the inconvenience!
Sincerely,
Agent Denna
**Me: So theres nothing that can be done? Even though I ordered it in August, I didn't get it until December. I opened it as intended, one door per day, so I didn't get done opening it until like a week ago. I wanted to wait until I was all done opening it before I sent a message.**
Them: Agent_Kiryu (Pokémon Support)
Hello Benjamin,
Unfortunately, we are unable to offer further assistance for the reasons we already provided. We apologize for any inconvenience.
Please note that as we are unable to provide any additional support regarding this issue, continuing to message support may result in the closure of your requests without resolution or the removal of your ability to contact support in the future.
Sincerely,
Agent_Kiryu
The Pokémon Company International Support Team
**end**
i think its really shitty that they can do this. i have provided proof of purchase and shown them the things i have, and they say that if i keep trying that they will close any future tickets.
tldr; pokemon support told me they cant help with my cards that i recieved damaged from the holiday calendar, threatening to close any future tickets if i continue replying
by Double_Resist8052